Ohio Pet Waste Pros – Terms of Service
We’re so glad to be helping you keep your yard clean and your pets happy! The following terms help make sure everything runs smoothly for both of us. Please take a moment to review them so we’re all on the same page.
Your Responsibilities
To help us do our job safely and on time, please make sure your yard is accessible during your scheduled visit. If we can’t get in because of a locked gate, blocked entry, or an unfriendly pup in the yard, we’ll try to reach you in the following order:
1. Text message
2. Client portal message
3. Phone call
4. Knock on the door
If we don’t hear from you within 5 minutes, we’ll need to move on to the next stop. Since we showed up as scheduled, you’ll still be charged for the visit.
Weather Delays
Heavy rain, snow over ½ inch, or other unsafe weather can sometimes make it hard (or impossible) for us to scoop safely. If that happens, we’ll reschedule your service for the soonest possible day and let you know within 24 hours. To ensure the safety of our team, we reserve the right to suspend service when the weather real feel temperature is at or below 0°F. Thanks for understanding—your safety and ours come first!
Holiday Schedule
We take a few holidays off to be with our families. We won’t scoop on:
• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year’s Eve
If your visit falls on one of these days, we’ll reschedule it to the closest business day—either right before or after—depending on what works best for our route. You’ll always be notified ahead of time.
Pausing or Changing Your Schedule
If your pets won’t be using the yard for a while (like during vacation or illness), just let us know at least 48 hours ahead and we’ll pause your service to avoid extra charges.
Also, if you add more pets to your family or anything else changes, please let us know so we can update your plan.
Where We Scoop
We currently serve specific areas around Northwest Ohio and Southeast Michigan. If you’re outside of our service zone or move outside our service zone, we may not be able to offer regular cleanups—but feel free to reach out and ask!
Extra Mess or First-Time Visits
If it’s been a while since your last cleanup, or if there’s a lot more waste than usual (like after a missed visit or a new puppy), there may be a one-time initial cleanup or excess waste fee. We’ll always let you know in advance before any extra charges.
First-Time Cleanups
For new clients, if your yard hasn’t been cleaned in the last week or two, an initial cleanup fee may apply. We’ll quote this ahead of time and get your go-ahead before we begin.
Staying in Touch
We use text, email, phone calls, and your client portal to communicate any changes to your service schedule. Please keep your contact info up to date so we can reach you when needed.
Photo Documentation
Sometimes we take quick, time-stamped photos before or after a visit—for quality control, service updates, or to help clear up any issues. These photos are for internal use only and will never be shared publicly without your permission. We also keep a “backyard photo” in your personal portal. This is very helpful to our techs the first time they arrive to scoop your yard. If we request to take onsite photos for business promotion, you have every right to accept or decline.
Yard Safety & Liability
While we’re fully insured, we can’t be responsible for things outside our control—like loose pets, damaged gates, or hidden yard items (toys, sprinkler heads, etc.) that we can’t see under grass or waste. Please keep your yard in a safe condition so we can work efficiently and without issues.
When We May Refuse or Cancel Service
We reserve the right to stop or pause service if:
• We feel unsafe (due to yard conditions or aggressive pets)
• We repeatedly can’t access the yard
• Payments fall behind
• There are ongoing communication or behavior issues
We hope it never comes to this, but we appreciate your understanding.
Privacy Matters
We’ll only use your contact and payment information to provide the services you’ve requested. We will never sell or share your info with third parties. Your trust means everything to us.
Satisfaction Guarantee
If you’re not happy with a visit, just let us know within 24 hours and we’ll come back to make it right—free of charge. After 24 hours, we may need to schedule a return as a new visit.
Fees & Promotions
We occasionally update our prices or promotions. If your rate changes, we’ll give you at least 14 days’ notice before it goes into effect.
Canceling Service & Outstanding Payments
You’re free to cancel service at any time—just let us know in writing (email, text or portal message is fine). We don’t offer refunds for unused portions of prepaid service. Please note that we charge your card on the 1st of each month for services to be provided during that month. You must cancel prior to the 1st, preferably 2 business days prior. Any unpaid balances are due within 15 business days of cancellation.
Billing & Payment Info
We require a valid debit or credit card to stay on file. All recurring subscription plans are automatically charged on the 1st of each month for the services scheduled that month. All monthly services are automatically charged in advance on the 1st of the month.
If your payment is declined, a $5 fee may be added to help cover processing costs from our payment processor. Please keep your card info up to date to avoid interruptions.
By Using Our Services, you’re agreeing to these terms and helping us provide the best service possible. We’re here to keep your yard clean and your life a little easier—thank you for trusting us to do it!
